Privacy Policy

Effective Date: 15-10-2025
Last Updated: 15-10-2025

Welcome to Clinica365 — an online all-in-one healthcare marketplace owned and operated by Clinica Life Care Pvt. Ltd. ('we', 'our', or 'us'). We respect your privacy and are committed to protecting your personal and health-related information. This Privacy Policy describes how we collect, use, store, share, and safeguard your data when you visit our website, mobile application, or use any of our services (collectively referred to as the 'Platform').

1. Information We Collect

We collect the following types of information to provide you with a seamless healthcare experience:

• A. Personal Information
  • Full name
  • Date of birth / age
  • Gender
  • Contact details (mobile number, email, address)
  • Login credentials (username, password, or OTP)
• B. Health and Medical Information
  • Medical history, prescriptions, diagnostic reports, and health records uploaded by you or generated through our partner service providers (labs, clinics, doctors, etc.)
  • Consultation notes, test results, and appointment details
• C. Transaction & Payment Information
  • Billing details, payment mode, and limited transaction data (no card details are stored by us; all payments are processed securely via third-party gateways).
• D. Technical & Usage Data
  • IP address, browser type, device ID, operating system, location (approximate), and activity logs for improving user experience and security.

2. How We Use Your Information

• Provide, manage, and improve our healthcare services.
• Facilitate appointment booking, diagnostics, teleconsultations, and other healthcare-related transactions.
• Maintain your electronic health records for continuity of care.
• Communicate with you regarding appointments, test results, reminders, or promotional offers.
• Ensure legal compliance, fraud prevention, and system security.
• Personalize your experience and recommend relevant healthcare services.

3. Information Sharing and Disclosure

We value your trust and do not sell or rent your data. Your information may be shared only under the following circumstances:

• With Healthcare Partners: Doctors, diagnostic centers, clinics, or pharmacies you choose to interact with via Clinica365.
• With Service Providers: For payment processing, customer support, analytics, and IT infrastructure management.
• With Legal Authorities: When required under applicable law, court order, or government regulation.
• With Your Consent: When you explicitly authorize sharing of your health data with a third party.

All third-party partners are bound by confidentiality and data protection agreements.

4. Data Retention

We retain your personal and medical information for as long as necessary to provide our services, fulfill legal obligations, and resolve disputes. You may request deletion of your account and data by contacting us (see Section 10).

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Secure Socket Layer (SSL) encryption
• Restricted access to sensitive data
• Encrypted data storage and transfer
• Regular security audits

However, no online platform can guarantee absolute security. You use the platform at your own risk and are responsible for maintaining confidentiality of your login credentials.

6. Cookies and Tracking Technologies

Our platform uses cookies and similar tools to:

• Enable essential features (login, session management)
• Analyze website traffic and user behavior
• Personalize content and advertisements

You can manage cookie preferences through your browser settings.

7. Your Rights

You have the right to:

• Access and review your personal data
• Correct inaccuracies in your records
• Withdraw consent for data processing (where applicable)
• Request deletion of your account and related data
• Lodge a complaint with a data protection authority

8. Third-Party Links

Our platform may contain links to third-party websites or apps. We are not responsible for their privacy practices or content. Please review their policies before providing any information.

9. Children’s Privacy

Clinica365 does not knowingly collect or process information from minors below 18 years without parental or guardian consent.

10. Contact Us

For any queries, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Clinica Life Care Pvt. Ltd.
Website: www.clinica365.in
Email: clinica.kolkata@gmail.com
Phone: +91 6292253120
Address:Krishnagar Road, NH-34, Noapara Kolkata – 100124, West Bengal, India

11. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting on our website. Please review it regularly for the latest updates.

Disclaimer

Clinica365 acts only as a facilitator connecting users with healthcare service providers. We are not responsible for medical outcomes or third-party service quality.